Shipping & Returns

Shipping

For most of the UK population, orders are sent by FedEx on a next day service. This service is not available for Scottish Highlands, UK islands and Northern Ireland, so we send using FedEx 's 2-3 day service or Evri according to service availability.

PLEASE NOTE next day means next business day which is Monday to Friday when they are not bank holidays.

Returns Policy

Change of mind, unsuitable for intended purpose, not what you thought...

We accept returns of any goods which are unopened and unused if you notify us within 14 days of receipt, for a refund of the original purchase price. Contact us and let us know if you wish to return your order. We may take back goods later or those which have been opened or used at our discretion and in these circumstances will not offer you a full refund if the resale value is affected. Under this part of the policy, the cost of returning the goods is borne by you. For medium/large parcels we suggest booking via a courier service rather than the post office which would be expensive. You can get better rates at a portal site like interparcel.com than by going direct to the couriers unless you have a contract.

Order wrong, goods faulty

Contact us first - maybe we can resolve the issue over the phone. If the goods need to be returned, we will arrange shipping at our cost. Do not pay to send it back yourself - we will not refund the cost of shipping that you buy yourself.

Address for Returns

Do not send things without contacting us first, we will give you a reference number for traceability. If the item can't be linked to you, you won't get a refund! The reference number goes in the address instead of #REF:

Returns #REF 

TEK Imports Limited

Unit 2 Forest Row Business Park

Station Road

Forest Row

East Sussex

RH18 5DW

Warranty Returns

Goods are covered for a year or more against manufacturing defects. Some brands have a manufacturer-backed extended warranty for a longer period (e.g RCF, FBT). Keep the original packaging in case your item needs to be returned as it can be difficult to repack successfully without it. Warranty doesn't cover damage to the item in transit, and if it's not properly packed, neither will any carrier insurance you take out. The cost of shipping the item back to us (or sometimes directly to the manufacturer) is borne by you but if the item was found to be faulty under warranty the return shipping is free. Contact us if you believe something is no longer working, we can sometimes resolve issues over the phone. If the manufacturer determines that the item is faulty because it has been damaged or misused (e.g. dropped or had a drink spilt on it) then it will not be covered by warranty but they may offer to repair it at a cost.

The process is: contact us and we'll book it in with the manufacturer and let you know where to send it.